Terms & Conditions

Shipping & Returns

Lead time: Each new Fidget Seat is handcrafted and will ship within 4-6 weeks from the date of purchase. This production lead time is subject to vary, and we will keep you up to date on the progress of your order should this timeframe change for any reason.

Custom orders: Custom products often take longer to ship, as we will work with you on a number of decisions about fabric, finish, and other design changes.

International shipping: Please be aware that we are unable to predict any duties and/or taxes as they are calculated upon customs arrival. We recommend contacting your local customs agency prior to shipment to determine what (if any) fees you can expect to pay.

If you do not see your country listed at checkout, please contact us through the 'Contact Us' page or email hello@ikariadesign.com to let us know your country, city, and postal code so that we may provide you with the most accurate shipping quote.

Local orders: If you live in/around Columbia, Missouri, please select the Pickup option at checkout. We offer free local delivery and pickup.

Return Policy: Our commitment to your satisfaction

Providing the best solution to your needs is our priority. We provide you with a risk-free way to determine this. Returns are accepted any time within the first 90 days of receiving your Fidget Seat.

If you find that the Fidget Seat is not the right fit for you, please let us know within 90 days of delivery. We will send you a return shipping label to be used on the original packaging material (we suggest hanging on to your box and inserts until you are sure the Fidget Seat is the solution for you).

No refunds or prorating after 90 days. Once we receive the product returned free of damage, we will process a full refund for shipments within the continental United States. International shipments will be responsible for the cost of return shipping.

All we ask is that you let us know why it wasn't a sufficient solution so we can improve the experience for the next customer. Custom work is the only exception to this policy. Because the customized Fidget Seat is unique to you, all custom fees are nonrefundable.

We offer such a generous return window because it can often take people time to adjust to this new way of sitting, and we want to provide you with ample time to adjust and determine if it is right for your body.

If you would like to sell your Fidget Seat back to us, please check out our BuyBack Promise!

Revived models: Our gently used products are final sale and not eligible for returns. See our BuyBack Promise if you are interested in selling your used Fidget Seat back to us for up to 40% of your original purchase.

Warranty

We guarantee the parts of our Fidget Seat for up to 3 years from the date of purchase (outside of normal wear and tear). If a component is defective or fails within that period, we ask that you contact us, and we will determine a replacement or repair.

Used models are guaranteed for one year from the date of purchase.

Emails

Abandoned cart emails: You’ll receive an automated email within 24 hours after you abandon your shopping cart if all of the following occur:
You enter your email address at checkout or are logged into your Customer Account.
You add a product that is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing emails: We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.

Order and account emails: We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Gift Certificates

Gift certificates are redeemable for merchandise only at Ikaria Design Company and have no expiration date. They may not be returned or redeemed for cash.

BuyBack Promise Terms & Conditions

If a customer wishes to sell their used Fidget Seat back to Ikaria Design Company, they must follow all instructions and first complete the BuyBack Submission Form. Our team will then evaluate their submission and provide an initial estimate of payment via email based on their description and photos of their Fidget Seat.

The customer will then be responsible for safely shipping their Fidget Seat to us in Columbia, MO 65201 within 30 days of the original estimate. We reserve the right to amend our initial estimate upon physical inspection of the item. After completing the physical inspection, our team will email the customer again with a final payment decision based on the following criteria:

Payment based on the condition of the item(s):
50% of original purchase price: Like New (no scratches, blemishes, tears, stains, etc.)
40% of original purchase price: Gently Used (light wear, such as some scratches, blemishes, stains, or tears, etc.)
30% of original purchase price: Well-Loved (several scratches, blemishes, stains, or tears, etc.)

The customer will then get to choose how they wish to receive payment: either receive a mailed check, payment via PayPal, or store credit in the form of an Ikaria Design Company gift certificate. If the customer chooses to receive a gift certificate, they will receive an additional 10%. (Ex: a gift certificate for 60% of the original purchase price rather than 50%.)

The customer must be able to provide proof of the original purchase. Ikaria Design Company is not obligated to accept your used Fidget Seat if it does not meet our criteria or match the description provided in the submission form. Likewise, the customer is not obligated to return their Fidget Seat to us if they are not satisfied with the payment estimate provided by our team.

Currently, we are only buying back products from within the continental United States.

Web browser cookies

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Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.